Customer Insights Consultant

Join PT Insight Analytics Indonesia as a Customer Insights Consultant in Pangkalpinang, Bangka Belitung, and drive data-driven decision-making for leading businesses in the region. In this role, you will transform raw customer data into actionable insights using advanced analytics tools like Tableau and Power BI. As a key player in our team, you will collaborate with cross-functional teams to develop and implement customer-centric strategies that enhance business performance.

PT Insight Analytics Indonesia is a growing analytics firm dedicated to helping businesses leverage data for strategic advantage. Located in the vibrant city of Pangkalpinang, we offer a dynamic work environment where innovation and collaboration thrive. In this role, you will work closely with our clients to understand their business challenges, collect and analyze data, and present findings in a clear and compelling manner. Your insights will directly impact business decisions, driving growth and efficiency.

📋 Tanggung Jawab Pekerjaan

• Collect, clean, and analyze customer data using tools like SQL, Python, and R.
• Develop and maintain customer insights dashboards using Tableau and Power BI.
• Identify trends and patterns in customer behavior to inform strategic decisions.
• Collaborate with marketing, sales, and product teams to align insights with business goals.
• Present findings and recommendations to stakeholders in a clear and actionable format.
• Stay updated with the latest industry trends and analytics tools.
• Provide training and support to internal teams on data analysis techniques.
• Ensure data privacy and security compliance with relevant regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Analytics, Statistics, Computer Science, or related field.
• 3-5 years of experience in customer insights or data analysis roles.
• Proficiency in SQL, Python, and R for data manipulation and analysis.
• Experience with data visualization tools like Tableau and Power BI.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• Certification in data analysis or related field is a plus.

🛠️ Keahlian

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