Customer Service Lead - Rukita

Join Rukita, a leading company in Indonesia, as a Customer Service Lead and take the helm of our customer service operations in the heart of Jakarta. In this pivotal role, you will lead a dynamic team, drive performance excellence, and ensure unparalleled service quality. As a Customer Service Lead, you will manage a team of 8-10 customer service representatives, overseeing daily operations, training, and performance metrics. You will also be responsible for implementing customer service strategies that align with the company's goals and ensuring that all customer interactions are handled professionally and efficiently. This is an exciting opportunity to make a significant impact on our customer service operations and help Rukita continue to grow and thrive.

At Rukita, we are committed to providing exceptional service to our customers. Our customer service team is the face of our company, and we are looking for a talented and experienced leader to take the reins. In this role, you will have the opportunity to work with a diverse team of professionals, each bringing their unique skills and perspectives to the table. You will be responsible for creating a positive and productive work environment, where employees feel valued and motivated to do their best work.

If you are a seasoned customer service professional with a proven track record of success, we encourage you to apply for this exciting opportunity. Join Rukita and be a part of a team that is dedicated to providing the best possible service to our customers. We look forward to hearing from you and learning more about your qualifications and experience.

📋 Tanggung Jawab Pekerjaan

• Manage and lead a team of 8-10 customer service representatives, overseeing daily operations, training, and performance metrics.
• Implement and monitor customer service strategies that align with the company's goals and objectives.
• Ensure that all customer interactions are handled professionally, efficiently, and in accordance with company policies and procedures.
• Analyze customer feedback and make data-driven decisions to improve service quality and customer satisfaction.
• Collaborate with other departments to ensure that customer service needs are met and that all customer inquiries are resolved in a timely manner.
• Develop and implement training programs to ensure that customer service representatives are equipped with the necessary skills and knowledge to provide exceptional service.
• Monitor and evaluate the performance of customer service representatives, providing feedback and coaching as needed.
• Stay up-to-date with industry trends and best practices in customer service, and implement new strategies and technologies as needed.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service management or a related field.
• Proven track record of success in leading and managing customer service teams.
• Strong knowledge of customer service best practices and industry trends.
• Excellent communication, leadership, and interpersonal skills.
• Ability to analyze data and make data-driven decisions.
• Proficiency in using customer service management software such as Zendesk, Freshdesk, or similar.
• Fluency in both written and spoken Indonesian and English.

🛠️ Keahlian

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