Mart Merchant Partner Associate (Contract)

Transportation Solutions Indonesia (TSI) is a leading player in the logistics and supply chain industry, dedicated to providing efficient and reliable transportation solutions across Indonesia. With a strong presence in Balikpapan, TSI is committed to driving retail growth and merchant success through innovative strategies and a customer-centric approach.

Are you a dynamic professional with a passion for driving retail growth and merchant success? We are looking for a proactive Mart Merchant Partner Associate to join our team in Balikpapan. In this contract role, you will act as a vital bridge between our merchants and our logistics network, ensuring seamless operations and exceptional service. This is an exciting opportunity to be part of a growing company and make a significant impact on our retail partners.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with retail merchants, understanding their business needs and challenges.
• Develop and implement merchant onboarding and offboarding processes, ensuring compliance with TSI's policies and procedures.
• Coordinate with the logistics team to optimize delivery routes and schedules, improving efficiency and reducing costs.
• Monitor merchant performance, providing regular feedback and support to enhance their sales and operational performance.
• Leverage data analytics tools to track merchant performance metrics and identify areas for improvement.
• Collaborate with the marketing team to develop promotional campaigns and initiatives that drive merchant engagement and sales.
• Stay updated on industry trends and best practices, applying this knowledge to enhance merchant partnerships.
• Provide exceptional customer service to merchants, addressing their queries and concerns promptly and professionally.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in retail, sales, or a similar role, with a proven track record of driving merchant success.
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with merchants.
• Excellent organizational and project management skills, with the ability to manage multiple tasks and deadlines.
• Proficiency in using data analytics tools such as Google Analytics, Tableau, or Power BI.
• Familiarity with retail management systems (RMS) and point-of-sale (POS) systems.
• Understanding of logistics and supply chain operations.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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